Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: dan1212 on November 09, 2013, 09:52:41 PM

Title: transfer call issue from console
Post by: dan1212 on November 09, 2013, 09:52:41 PM

when I receive a call from the 5540 console (reception)  internally, I can't transfer the call  or put it on hold.
Is this normal?

Title: Re: transfer call issue from console
Post by: johnp on November 10, 2013, 12:46:58 PM

Yes

Title: Re: transfer call issue from console
Post by: dan1212 on November 10, 2013, 09:28:22 PM

Is it possible to change this, so users can transfer calls from reception (5540 console)?

Title: Re: transfer call issue from console
Post by: johnp on November 11, 2013, 05:58:44 AM

No

Title: Re: transfer call issue from console
Post by: LoopyLou on November 13, 2013, 08:51:02 AM

A user can't place an attendant call on hold therefore can't transfer it.