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Mitel Forums => Mitel Software Applications => Topic started by: christuffin on November 07, 2013, 01:46:11 PM

Title: CCC won't run after changing IP address of CCM server.
Post by: christuffin on November 07, 2013, 01:46:11 PM

hi

As the title says.  I can't install a fresh copy if I click the download client component pack i get a http error page.

Any help pls.

Title: Re: CCC won't run after changing IP address of CCM server.
Post by: lundah on November 07, 2013, 01:48:15 PM

Check the IIS settings on the CCM server, I bet the web service hasn't been updated with the new IP address.

Title: Re: CCC won't run after changing IP address of CCM server.
Post by: marcolive on November 09, 2013, 01:27:08 PM

Also, in newer releases, if you open CCC as an admin, open the management pane. In configuration section, you'll have a tool to change IP address of the server. It will then update all references of the old IP address to the new one you'll provide.

Title: Re: CCC won't run after changing IP address of CCM server.
Post by: pmhaynes on February 24, 2014, 11:03:45 AM

I agree with above , but also you can check the items in the registry, i had to do this once so made a note of it on my blog
www.phonesystemhelp.info (http://www.phonesystemhelp.info)
shamless plug ;D

Title: Re: CCC won't run after changing IP address of CCM server.
Post by: glenndmartin on February 24, 2014, 11:06:13 AM

Hello Chris

did you use the change ip address wizard on CCC, tools ,management ?

Title: Re: CCC won't run after changing IP address of CCM server.
Post by: glenndmartin on February 24, 2014, 11:15:22 AM

hello chris ignore my last post i thought you said CCM but i did find this


1. Go to Start > Search and type regedit .  Press Enter to launch the editor.
2. You will need to edit the EnterpriseIPAddress value.  Depending on your client's operating system, this can be in one of two places.

32-bit Windows:  HKEY_LOCAL_MACHINE\SOFTWARE\prairieFyre Software Inc\CCM\Common\
64-bit Windows:  HKEY_LOCAL_MACHINE\Wow6432Node\SOFTWARE\prairieFyre Software Inc\CCM\Common\
3. Right-click the EnterpriseIPAddress object and click Modify.
4. Change the value to the correct IP address, then click OK.
5. Launch Contact Center Client, and allow it to update.