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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: pakman on November 04, 2013, 09:20:07 AM

Title: RAD Greeting/VM Question
Post by: pakman on November 04, 2013, 09:20:07 AM

Hello,

We use the admin vm to setup a call tree to mimic a IVR. We have some special hours coming up soon and the original messag is to long to change. I was wondering if there was a way to put some kind of greeting in front of the main message like a RAD or temp. greeting that will play or message then go right back into the main message they always hear? I haven't done anything with RADs before so I'm not sure if that's the best bet.

Thanks,

Title: Re: RAD Greeting/VM Question
Post by: ralph on November 04, 2013, 10:01:58 AM

I don't think this will be easy and still preserve your existing programming.
But I think there may  be a couple of ways to do this:

1) Create a phantom number/mailbox that plays a messages and then forwards back to the original.
    This will mean intercepting the original DID and remapping it via system speed call.

2) Create a phantom ACD path, let RADS play your message and then interflow back to the original mailbox.

Not an easy task but doable.

Ralph

Title: Re: RAD Greeting/VM Question
Post by: pakman on November 04, 2013, 10:20:09 AM

Thanks Ralph...I figured it was going to be tricky. Do you know with a true IVR I assume Mitel has some sort of product they sell would this type of issue be easy to solve?

thanks,

Title: Re: RAD Greeting/VM Question
Post by: ralph on November 04, 2013, 12:17:40 PM

Not my area of expertise but I believe that Prairie Fyre IQ will do this.

Ralph