Mitel Forums - The Unofficial Source
Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: dfleschute on October 24, 2013, 09:36:23 AM
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I must unfortunately use the word "Random". A growing number of users report a loud beep emitting from their phones at the end of a call. Yes, it happens randomly. I have tried to link it to a specific phone number, supervisors monitoring, apparitions floating about.....but to no avail. It does not happen only to Agents or users of headsets. Does this sound familiar to anyone? I have not yet tried a reboot of the PBX.
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Does the display show anything while this is happening?
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No, but I wouldn't be surprised if no one was watching the display. Would any of the logs show this information?
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Not that I can think of off the top of my head, but error tones are usually accompanied by an indication on the phone display.
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I wonder if the carrier is the source of the tone.
Try this:
1-have someone call in. Then have them hang up before you do. If you have inbound toll free numbers try them also.
2-Call out bound. Have the far end hang up before you do.
Ralph
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Failure. I cannot reproduce the issue, and it is happening once or twice a day. I have let the users know to watch the display if their phones beep again.
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Are these new style Digital handsets 8528 or 8568?
I'm sure there was an issue with beeps coming from the handset on a certain version of Firmware and these handsets.
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These are all 8622Ps.