Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: supam on August 06, 2009, 04:50:15 PM

Title: Headset Operation
Post by: supam on August 06, 2009, 04:50:15 PM

Hi

I've been asked to setup a Plantronics headset for a user with a 5215 handset (has a dedicated headset port).

I configured a 'Headset' button on their phone and have plugged the headset into the jack but when I put the phone into 'Headset' mode (using the configured button), I still can't get the heaset to work.

Is this all I need to do on the configuration side?  If so, then I guess I need to start looking at the hardware (i.e. headset or handset).

Cheers

Greg

Title: Re: Headset Operation
Post by: Mitel100 on August 06, 2009, 05:10:01 PM

If you have set everything up ok, then it is hardware.

With Mitel phones unfortunately you just cannot any Plantronics headset, when you purchase the headset you have to request one that is compatible with Mitel phones, otherwise, they will not work.

Title: Re: Headset Operation
Post by: DuXMiteL on August 08, 2009, 09:34:07 AM

Is it a cordless or normal headset?

Title: Re: Headset Operation
Post by: supam on August 09, 2009, 05:43:40 AM

Thanks for the reply. 

It's a normal, corded headset....

Cheers

Greg

Title: Re: Headset Operation
Post by: Northeaster on August 11, 2009, 11:41:29 AM

I had never heard that you needed a special headset to work with a Mitel set! 

Can anyone elaborate on this?

Title: Re: Headset Operation
Post by: vinz3nt on August 11, 2009, 05:32:25 PM

We use several Plantronics CS60 Cordless DECT headsets on the 5324. They work perfectly.

Title: Re: Headset Operation
Post by: bobcheese on August 11, 2009, 05:37:41 PM

There is a compatabilty checker on the plantronics webise. I have had it before where the headsets have required a replacement cable that connects from the phone to the quick release of the headset (I think these are known as U10P cables)

Title: Re: Headset Operation
Post by: Mitel100 on August 12, 2009, 08:22:20 AM

Here is that link:

http://www.plantronics.com/north_america/en_US/dealersguide/phone_details.jhtml?

Title: Re: Headset Operation
Post by: supam on August 21, 2009, 05:20:37 AM

There is a possibility that the issue is with my configuration rather than the headset itself.  Is all I need to do on the configuration side simply configure a 'headset' button on the handset or is there something more I need to do?