Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: fredted40x on October 21, 2013, 08:58:23 AM

Title: Call key flashing always. Cannot return to call.
Post by: fredted40x on October 21, 2013, 08:58:23 AM

Hi.

One of our users call key button is flashing all the time.
It's the one you press to retrieve a call from hold or a call that's been transferred to you.

You press it and nothing happens. I've changed the button to a fwd all key ad the button works.

Any ideas?

Many thanks

Title: Re: Call key flashing always. Cannot return to call.
Post by: DND ON on October 21, 2013, 10:22:33 AM

Try swapping the phone with one that you know works. Could be a bad phone.

Title: Call key flashing always. Cannot return to call.
Post by: fredted40x on October 22, 2013, 03:03:34 AM

Yep. If she logs into a different phone it doesn't flash.

Would you say the phone needs replacing?

Title: Re: Call key flashing always. Cannot return to call.
Post by: DND ON on October 23, 2013, 09:24:01 PM

Did you try swapping the phone to see if the problem followed the phone?

Title: Call key flashing always. Cannot return to call.
Post by: fredted40x on October 25, 2013, 04:30:29 PM

Thanks DND. Turns out it was the phone.

They came down to look at another problem and looked at the phone also. Just need to refuse the replacement now as they took away a new phone and gave us back a recondition scratched up old thing.