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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: unclejemima on October 20, 2013, 02:00:31 AM

Title: All Monitoring tools are showing "disconnected"
Post by: unclejemima on October 20, 2013, 02:00:31 AM

All Monitoring tools are showing "disconnected"

(http://i303.photobucket.com/albums/nn123/cornflakejoe/monitortools_zps5c8aef2b.jpg) (http://s303.photobucket.com/user/cornflakejoe/media/monitortools_zps5c8aef2b.jpg.html)

I've tried contacting my mitel phone installer, but the have yet to get back to me after a few months...so I figured I would go to the forums.

Is there any way I can turn on the monitoring myself?

Thanks

Title: Re: All Monitoring tools are showing "disconnected"
Post by: sarond on October 20, 2013, 03:08:15 AM

I don't know your knowledge on 5000 so please don't take this the wrong way.
Have you tried the connect button.
Everything will appear not connected until you connect to the system. The Sys Admin isn't always set to connect automatically.

Title: Re: All Monitoring tools are showing "disconnected"
Post by: NTEDave on October 20, 2013, 08:46:31 AM

Not only do you have to click Connect as Sarond says there's also a little 'play' icon you need to click!

Title: Re: All Monitoring tools are showing "disconnected"
Post by: sarond on October 20, 2013, 09:47:50 PM

Thanks Dave,
forgot about that.

Title: Re: All Monitoring tools are showing "disconnected"
Post by: unclejemima on October 21, 2013, 12:37:37 AM

Thanks guys.  I know just enough to get into trouble...and then a little more.

But seriously, I don't see a connect button.  I looked, trust me.

If I'm blind, please point it out.  Any of the icons in the "not connected" windows are grey'ed out.

Where is this magical button? :)

Title: Re: All Monitoring tools are showing "disconnected"
Post by: sarond on October 21, 2013, 02:31:47 AM

This is how mine looks.

(http://s15.postimg.org/kvz0rkmsr/Capture.jpg)

Title: Re: All Monitoring tools are showing "disconnected"
Post by: NTEDave on October 21, 2013, 03:58:59 AM

I think going by your Email thread this could be down to your account being locked down and not giving you access to these tools.

Title: Re: All Monitoring tools are showing "disconnected"
Post by: sarond on October 21, 2013, 04:11:21 AM

Are you only seeing this problem on specific systems.