Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: JimboAinzley on October 16, 2013, 02:47:38 PM

Title: Cell phone number appears as private
Post by: JimboAinzley on October 16, 2013, 02:47:38 PM: Hello everyone,

I have a Blackberry cell phone that works just fine, but when he calls someone at the office (mitel phones) his name appears as PRIVATE.
We have checked in his phone's settings, they're good, I have checked with Rogers, everything good on their side too.
What's even weirder is that when he calls any phone or cell phones his name appears without a problem, but only when he calls a Mitel phone does he
appear as private...

I have checked with Voysis they could not help me, does anyone know where to look?

Thank you!
Title: Re: Cell phone number appears as private
Post by: DND ON on October 16, 2013, 10:14:51 PM: Check your system speed dial list. Is his cell phone there, labeled PRIVATE?
Title: Re: Cell phone number appears as private
Post by: acejavelin on October 17, 2013, 09:48:11 AM: Are you sure the name is provided from the carrier? In the US many cell phone carriers do not supply the CID name to databases for caller ID dips, this may be normal behavior, you can check the PRI debug in the SSH console and see of you are getting the name from the carrier, or just have him call a home phone with caller ID and see how it displays.
Title: Re: Cell phone number appears as private
Post by: emueller on October 31, 2013, 09:52:15 AM: If his cell number is listed in the System Speed Dial directory and the description is 'private', it will display that name when he calls in.
If the call is on a PRI, you can check the 'Setup message to see if the carrier is sending 'Private' or his name. If on a loop start line, use a small Caller ID receiver box before the system to see what is being sent by the carrier.
Title: Re: Cell phone number appears as private
Post by: mem5449 on December 01, 2013, 09:35:52 PM: Is the cell user calling in on a DID number?? If yes, check your Call Routing tables and make sure you don't have an entry labeled PRIVATE.