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Mitel Forums => Mitel Software Applications => Topic started by: CitySlacker on October 11, 2013, 10:14:59 AM

Title: Mitel PrairieFyre CCM - Call abandoned report
Post by: CitySlacker on October 11, 2013, 10:14:59 AM

Hi Chaps,

Simple question. a caller claimed they were on hold within an ACD queue for appx 10 minutes.  IS there anyway I can pull a report to show this?

Or would it be easier to find in the call logs?

Thanks for your help as always!
Cheers,
Andy

Title: Re: Mitel CCM - Call abandoned report
Post by: CitySlacker on October 14, 2013, 08:46:29 AM

Should I have posted this in the Mitel 3300 MCD forum?

Title: Re: Mitel PrairieFyre CCM - Call abandoned report
Post by: ralph on October 14, 2013, 09:19:26 AM

I hit PF up on this on Twitter.
This is their response:

Quote

Queue Performance would show as well, queue spectrum too. For the specific call search ANI in SMDR inspector.

Ralph

Title: Re: Mitel PrairieFyre CCM - Call abandoned report
Post by: CitySlacker on October 14, 2013, 09:35:47 AM

Quote from: ralph on October 14, 2013, 09:19:26 AM

I hit PF up on this on Twitter.
This is their response:

Quote

Queue Performance would show as well, queue spectrum too. For the specific call search ANI in SMDR inspector.

Ralph

Good call, and thanks for going the extra mile, Ralph.  I Didn't think of using twitter to post questions, nice idea and i will definitely use this in the future.

Cheers,
Andy