Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: johnp on October 09, 2013, 08:11:53 PM

Title: Attendant rad
Post by: johnp on October 09, 2013, 08:11:53 PM

So, I've inherited this multisite who has incoming calls direct to the attendant during day with an attendant rad. One night mode is auto attendant and the other is a multi key on several phones.

The issue is with the calls to the multi key not being answered and the rad message playing. This would be the expected behavior from my reading. I think the customer would like if unanswered to either end in a mailbox or auto attendant. I was thinking that running this mode through an ACD queue would break the default behavior. Thought I'd ask for some other opinions.

Thanks,

John

Title: Re: Attendant rad
Post by: ralph on October 10, 2013, 08:12:47 AM

Try this trick:
Copy the existing RAD COS into a new one.   Then in the new COS set the Permanent DND to yes.
Then set the RAD's COS in night mode to use the new COS.   Now the RAD shouldn't play.

Ralph

Title: Re: Attendant rad
Post by: johnp on October 10, 2013, 03:24:55 PM

Thanks, that should eliminate the message. Need to do some testing :)