Mitel Forums - The Unofficial Source
Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: Hershel on October 09, 2013, 02:04:56 PM
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I have client with an odd request.
They have 4 analog lines which ring a Hunt Group with 3 member who act as reception.
They also have a service department which would like to answer incoming calls if they recognize the caller ID as being service related.
Is it possible to display the incoming caller ID on a phone without the phone ringing?
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The only way that I know of is to have the phone ring (or when you answer the phone).
Do they ever use speakerphone? If not, you could have the phone ring in programming and disconnect the speaker in the phone (I had to do that once for a studio phone in a radio station).
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No, you can not have CID appear on a phone that is not ringing. However, you could use a CTI app for that if their Service Dept REALLY wanted the capability.
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No, you can not have CID appear on a phone that is not ringing. However, you could use a CTI app for that if their Service Dept REALLY wanted the capability.
Any recommendations or were you thinking uca?
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You could use Xarios Phone Manager, the phone manager client could be associated with a Phantom that is in the ringing group, then when a call come in the banner would flash on the users PC screen with the incoming CLI but their phone wouldn't ring.
Or an extra phone mounted on the wall in the service department with the ringer set low.
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Depending on how many numbers are involved (can't be too many if they remember them), consider using a CALL ROUTING TABLE based on caller ID...build a list of "special" numbers and have them ring direct to service, maybe with recall to main group if unanswered. We also use this to assure special treatment for biggest customers, sending them to a higher-priority hunt group.
By the way, you can use a caller ID CRT even if you're also using DID CRT, just flow one into the other.