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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: supam on August 04, 2009, 06:28:23 AM

Title: Divert active call to voicemail
Post by: supam on August 04, 2009, 06:28:23 AM

Hi

Have a 3300cxi with 5215 handsets.  Have been asked by a user if it's possible to divert a call to voicemail from the handset while the call is active.  So, a call comes in, the user sees the caller ID on the display and then decides they don't want to take the call.  They press a button and the call diverts straight to voicemail.

Is this possible and if so, how do I configure this?

Thanks!

GM

Title: Re: Divert active call to voicemail
Post by: ralph on August 04, 2009, 09:39:26 AM

Manually forward the phone on an always condition to voice mail so that every call diverts without ring the phone.
Then remove the forwarding.

Now when the phone rings, a button will show on the dispaly that says "forward".   Press it.

Ralph

Title: Re: Divert active call to voicemail
Post by: supam on August 05, 2009, 12:36:07 AM

Hi Ralph

Thanks for the reply.

I tried this but I don't get a "Forward" message on the display when I call.  Are you sure this should work on the 5215 handset (an older handset with an orange, two line LCD display)?

Thanks

Greg

Title: Re: Divert active call to voicemail
Post by: ralph on August 05, 2009, 09:19:41 AM

Quote from: supam on August 05, 2009, 12:36:07 AM

I tried this but I don't get a "Forward" message on the display when I call.  Are you sure this should work on the 5215 handset (an older handset with an orange, two line LCD display)?

No, I'm not sure.   Unfortunantly I don't have one to try.   I know that's the way it works on other models.

Anyone else know?

Ralph

Title: Re: Divert active call to voicemail
Post by: swilson on August 05, 2009, 04:05:40 PM

Try hitting the blue superkey twice while the call is ringing.  I have 5220 and the forward option doesn't show up until I do that.  I have no idea why, I found it on accident.

Title: Re: Divert active call to voicemail
Post by: bobcheese on August 05, 2009, 07:08:30 PM

Hi I'm pretty sure that you have to have a model with the 3 softkeys under the screen to get the forward option on the display. As the 5215 dont have the softkeys then I dont think it is available

Title: Re: Divert active call to voicemail
Post by: supam on August 09, 2009, 05:45:06 AM

It seems like that's the case (i.e. that you can't do this on a 5215).  I tried the double superkey trick but it looks like that doesn't work on this model.....

Thanks everyone for your replies!