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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: AhiTuneup on October 04, 2013, 12:02:14 PM

Title: Non prime broadcast group/ACD skill group alert device
Post by: AhiTuneup on October 04, 2013, 12:02:14 PM

Greetings gents,

I need to setup a non prime broadcast group for use as an alert device for a new ACD skill group. What form would I use to set this up? The only thing my searches have turned up were reference to the Multiline Appearance Groups form, but these fields are system generated.

Mitel MCD Release 5.0 SP2 PR1
ACtive software load: 11.0.2.19

Thanks!

Title: Re: Non prime broadcast group/ACD skill group alert device
Post by: jrg0852 on October 04, 2013, 12:59:00 PM

Would a ring group fit the bill? Anyone else? Thanks.

Title: Re: Non prime broadcast group/ACD skill group alert device
Post by: AhiTuneup on October 04, 2013, 01:03:22 PM

All of the other alert devices are setup as non prime broadcast groups, done by a previous admin. For symmetry's sake, I'd like to set this one up the same way.

Title: Re: Non prime broadcast group/ACD skill group alert device
Post by: ralph on October 04, 2013, 01:09:19 PM

Pick any avail number that hasn't been used yet.
Add it as a key appearance to a phone.
Next in agent skills groups add it to the to alert device.

Ralph

Title: Re: Non prime broadcast group/ACD skill group alert device
Post by: AhiTuneup on October 04, 2013, 02:14:26 PM

Worked like a charm, thank you Ralph!