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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: sproket on October 03, 2013, 11:48:53 AM

Title: Call Pickup Key
Post by: sproket on October 03, 2013, 11:48:53 AM

Hi All

sorry if this has been answered before but I have 2 users that would like to have a programmed Key on their 5330 handset for picking up each others calls.  they have been using the **6 (extn) and it is working but i was wondering if there is a way to program a key on their handsets to do this for them?

cheers

ally

Title: Re: Call Pickup Key
Post by: jrg0852 on October 03, 2013, 03:32:52 PM

Do they have room to have each other's key appearances maybe with a delayed ring?

Title: Re: Call Pickup Key
Post by: sproket on October 04, 2013, 03:59:52 AM

Hi

they have a few keys left that can be programmed on the first menu page.  I'm not sure that a delayed ring would work in this case as most calls ring off within about 3-4 rings.  buit if there is a way to program the key to save the user using the codes then its always a win.  :)

Title: Re: Call Pickup Key
Post by: sarond on October 04, 2013, 04:26:41 AM

No reason why you couldn't program the code as a user speed call via the phone.
Blue Button/Settings/Programmable Keys

You could also put the phones in a pickup group. When the phone rings the other user lifts the handset and one of the 3 top keys (softkeys) changes to pickup, this allows you to save on programmable buttons.

Title: Re: Call Pickup Key
Post by: sproket on October 04, 2013, 05:02:43 AM

what happens if the users are already in a pickup group for another function?  can they be in more that one pickup group? as when i try to add them to a new pickup group with just these two users in it i get the following message :

!Specified Directory Number is Already in a Pickup Group.

and it wont let me add either user to a new pickup group.

Title: Re: Call Pickup Key
Post by: x-man on October 04, 2013, 05:18:38 AM

Only one pickup group allowed per station. Programme the directed pickup code under a key; still have to dial the extension number though. It may work if you use a speedcall and and enter a pause between the code and extension number (you may not need the pause)......never tried it.

Title: Re: Call Pickup Key
Post by: Mattmayn on October 04, 2013, 07:48:00 AM

Why not a DSS/BLF?

Title: Re: Call Pickup Key
Post by: LoopyLou on October 07, 2013, 08:28:16 AM

Agree with Matt. If  you have to burn a key to setup a pickup why not simply give them a key appearance of the other. Make it delayed ring if you want to give the primary user a "head start" at answering the original call.