Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: markdevoll on October 02, 2013, 07:42:31 PM

Title: observing calls on a mitel 5000
Post by: markdevoll on October 02, 2013, 07:42:31 PM

i have a customer with 4 lines and 6 sets and wants to be able to observe calls comming in to another set. how can i do this. i am using a hunt group and extension list to get the calls to the sets.

Title: Re: observing calls on a mitel 5000
Post by: DND ON on October 02, 2013, 08:19:39 PM

Define observe.

Title: Re: observing calls on a mitel 5000
Post by: markdevoll on October 03, 2013, 12:26:36 PM

listen in on the calls...

Title: Re: observing calls on a mitel 5000
Post by: DND ON on October 03, 2013, 12:47:32 PM

Assign him as the supervisor of the hunt group, and he can use Station Monitor (default feature code 321) to monitor hunt group members. The system flag UCD/ACD Station Monitor Indications controls whether the hunt group members hear the monitor tone.

Title: Re: observing calls on a mitel 5000
Post by: DanielG on October 11, 2013, 08:02:18 AM

Why not set up a Silent Monitor option for the user?