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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: LeoAbse on October 02, 2013, 01:13:29 PM

Title: maintenance commands - tracing a call
Post by: LeoAbse on October 02, 2013, 01:13:29 PM

Mitel 3300 MCD 4
For an incoming external call which routes via forwarding through a couple of different routes is there a command like a trace or monitor so I can see where the call is going ? Thanks

Title: Re: maintenance commands - tracing a call
Post by: lundah on October 02, 2013, 03:00:32 PM

Assuming the call hits either an ISDN or MSDN/XNET/IP trunk somewhere along the path, you can use CCS Trace.

Title: Re: maintenance commands - tracing a call
Post by: jrg0852 on October 03, 2013, 10:59:35 AM

I have attached a doc that tells you the traces and the meaning of the print outs. Tell me if this helps. Thanks.

Title: Re: maintenance commands - tracing a call
Post by: LeoAbse on October 03, 2013, 11:30:26 AM

It does - Thank you for taking the time - Cheers