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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: evan631 on September 09, 2013, 12:06:04 PM

Title: Silent Monitor restrictions
Post by: evan631 on September 09, 2013, 12:06:04 PM

Is there a way to restrict who can be silent monitored.

For example...

We have 5 sales teams in an office.  The manager of a team should be able to monitor only the people on their team.

Keep in mind all our sales people are in a COS that can be monitored.

Thanks for the help.

-Evan

Title: Re: Silent Monitor restrictions
Post by: ralph on September 09, 2013, 03:25:27 PM

Silent monitoring is based on the COS of the phone.   
You have a setting that allows the phone to be monitored and a setting to allow a phone to monitor.

If you allow a phone to monitor anyone, it will be allowed to monitor every phone that is allowed to be monitored.

Ralph

Title: Re: Silent Monitor restrictions
Post by: evan631 on September 09, 2013, 03:29:57 PM

Quote from: ralph on September 09, 2013, 03:25:27 PM

Silent monitoring is based on the COS of the phone.   
You have a setting that allows the phone to be monitored and a setting to allow a phone to monitor.

If you allow a phone to monitor anyone, it will be allowed to monitor every phone that is allowed to be monitored.

Ralph

Thats what I thought.

Thanks Ralph!

Title: Re: Silent Monitor restrictions
Post by: v2win on September 13, 2013, 01:13:04 PM

I wonder if you can interconnect restrict or tenant the phones so they couldn't monitor each other.


I guess if you did that they wouldn't be able to call each other.