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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: JHFC on August 30, 2013, 01:07:09 PM

Title: ACD Express Group
Post by: JHFC on August 30, 2013, 01:07:09 PM

Is there any way to get a caller to be able to dial out of a ACD Express group like you can a ACD path. Problem I'm having is they have a new 3300 with CSM and it doesn't report on anything to do with ACD skill groups or paths. I can get the ACD Express group to do just about everything else they need except for transferring to a MB when they would rather leave a message. Both options are very important!!

Thank you!