Mitel Forums - The Unofficial Source
Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: Riverdome on August 30, 2013, 11:40:20 AM
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I inherited this system when we acquired the office so I'm not as familiar with MiTel as I should be.
I have a single teleworker and her 5320 phone is able to connect to the server, able to make/receive calls but there is no voice heard on either end. Problem started when two changes were made at the same time - teleworker converted from DSL to AT&T UVerse and our Cisco vendor made firewall changes to add this location to our WAN.
After many searches here and elsewhere it appears that the problem is almost always a port issue in the firewall. I have confirmed that I have the following ports open:
UDP 50098-50508
UDP 67-69
UDP 20001
UDP 5004-5069
UDP 6004-7039
UDP 5567
TCP 6800-6802
TCP 3998-3999
TCP 5566
TCP 5570
TCP 4000
TCP 80
TCP 44000
TCP 443
The 5320 has been assigned a static LAN IP (192.168.254.x) with the public IP loaded as the Cur Controller IP & ICP1 IP Address.
Any thoughts on what would cause no sound given that those ports are open and that I can connect?
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Could it be possible that the old setup was actually on a VPN and now the end point needs to be set to NAT rather than native under IP settings?
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Thank you for the reply Dave. I can't rule anything out, shouldn't I be able to confirm the previous setup on the server side?
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Did some more digging and found the following settings that seem to point away from a VPN connection.
In DB Programming the phone is set to Audio Stream Receive Port 50100 - already opened. NAT Address Type NAT.
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Never mind. This thread http://mitelforums.com/forum/index.php/topic,4195.msg17772.html#msg17772 led me to look at the NAT address. Not sure how that would have been incorrect but once I changed it to the public IP of the server all is well.
Thank you.
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Glad you got it sorted!