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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: sedwardson on August 28, 2013, 10:14:45 AM

Title: Four phones, One Mailbox. Is it possible?
Post by: sedwardson on August 28, 2013, 10:14:45 AM

My apologies if this has already been covered (although I couldnt see it) but I'm trying to get 4 IP 8622 phones to use the same mailbox.  Is this possible?  Failing that, if I could get one mailbox between two I would be happy.

Thanks in advance

Sam

Title: Re: Four phones, One Mailbox. Is it possible?
Post by: NTEDave on August 28, 2013, 12:01:35 PM

You can use Dynamic Extn express to achieve this.

Setup a Phantom
Set this phantom to be the notification endpoint for the mailbox
create a user which is associated with the phantom
add the phones you want to recieve the VM as it's hom IP, Deskphone 2 etc
Make sure MWI is set for these destinations

Now when a VM is left in the nominated MB it should notify all the phones you have setup.

Alternatively use VM to Email and send the email to a ditribution list that sends it to the four users.

Title: Re: Four phones, One Mailbox. Is it possible?
Post by: sedwardson on August 29, 2013, 09:45:21 AM

Thanks for the reply.  This may sound like a nubie question but where do configure point two in your instructions? "Set this phantom to be the notification endpoint for the mailbox"  I cannot see this on any of the associated mailboxes or if I try and create an un-associated mailbox.

Thanks

Sam

Title: Re: Four phones, One Mailbox. Is it possible?
Post by: NTEDave on August 29, 2013, 09:53:06 AM

If you create an Unassociated Mailbox then have a look at the 7th option up from the bottom, you should see Message Notification Phone, this is where you would enter the Phantom Extn number.

Title: Re: Four phones, One Mailbox. Is it possible?
Post by: sedwardson on August 29, 2013, 10:02:07 AM

AHA!, ok, I think i'm down to my final q....so I now have all four setup as you said, do I need to create a forward path so that calls will get routed to the mailbox or do I have to do something else?  Sorry for what must seem basic questions...

Sam

Title: Re: Four phones, One Mailbox. Is it possible?
Post by: NTEDave on August 29, 2013, 01:25:36 PM

Depends how calls actually arrive at the mailbox?

For instance if calls are failing over from a Hunt group you would create a Call Routing Application that has no greetings and immediately times out to your new Mailbox, then you would set this new CRA as the recall destination for the hunt group.

Title: Re: Four phones, One Mailbox. Is it possible?
Post by: sedwardson on September 02, 2013, 07:21:17 AM

None of the 4 phones are in a hunt group.  Calls will be placed directly to them individually, ie ext. 1, ext 2...and I hope to have any messages available and obvious to all 4 phones from a single shared mailbox.  Thank you.

Title: Re: Four phones, One Mailbox. Is it possible?
Post by: NTEDave on September 02, 2013, 05:04:32 PM

Create a new Call Routing Application.
Delete the Greetings in day and night.
Set the time out destination to the new shared Mail box
Create a System Forwarding path that routes to the new CRA
Set the new system forwarding path on all four phones.

Should work :)