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Mitel Forums => Mitel Software Applications => Topic started by: JHFC on August 26, 2013, 03:34:59 PM

Title: Nupoint
Post by: JHFC on August 26, 2013, 03:34:59 PM

Is it possible to to have 2 extension got to the same nupoint voicemail box? Ext 5000 and ext 5*000 to MB 5000 on the nupoint. Reason for the star is so the internal callers just have to remember to put a * between the 1st and 2nd number to get through.

Example:

Ext 5000(Hotdesk ACD agent) Already goes to MB 5000 normally,... then I place a putton on the original Phone ext 5000 of 5*000 so that the caller can have another line to make additional calls while still handling the ACD call.

Thanks

Title: Re: Nupoint
Post by: bluewhite4 on August 26, 2013, 04:04:20 PM

Yes NuPoint mailboxes can have multiple extensions linked to them.

If you're looking through the web interface, you'll need to click on the "Advanced" section of a mailbox, and then put the secondary extension number in one of the "Alternative Extension" slots.

However, I don't believe you'll be able to use secondary extensions with * in them, since NuPoint tends to use * as the "escape" digit to move to the "Message Center" level.

Title: Re: Nupoint
Post by: ralph on August 27, 2013, 08:12:07 AM

Agreed:  No '*' allowed in number.

Ralph