Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: CitySlacker on August 23, 2013, 02:52:15 AM

Title: Handset not Registering when set to Teleworker
Post by: CitySlacker on August 23, 2013, 02:52:15 AM

We use 5330 and 5340 and if they are recorded line we set them to point at the SRC which connects to our Redbox recording system.

To do this we add a Teleworker IP by holding 7 on boot then entering the address.  This all works fine however, recently when the phone has a teleworker address it fails to register when sending a new PIN.

So if i configure a new user, say single line with 7000.  I enter ***7000 "red Key".  This normally sends pin and registers phone.  But now nothing happens.  However, if I leave the teleworker blank (0.0.0.0) then the send to pin registers the handset with no problem. 

I thought the SRC would clear down unused devices, but do they need to be removed manually? could it be license related?

Thanks for your help,
Andy

Title: Re: Handset not Registering when set to Teleworker
Post by: ralph on August 23, 2013, 09:41:15 AM

Try using the set replacement code of ###7000.

This assumes that the replacement code is '###'.

Ralph

Title: Re: Handset not Registering when set to Teleworker
Post by: johnp on August 23, 2013, 02:52:36 PM

Is it asking for a TW code?

Title: Re: Handset not Registering when set to Teleworker
Post by: Mattmayn on August 26, 2013, 07:26:22 AM

If it is license related in the MBG box, you will know it. It will say something like "TW license exceeded."

Title: Re: Handset not Registering when set to Teleworker
Post by: LoopyLou on August 27, 2013, 07:24:07 AM

Think when you create a new user on the 3300 and want it recorded via the SRC, it still needs to be created in the SRC. It is not automatic just because you put in the SRC address afer holding 7 down during boot. If you leave the teleworker blank the set is simply registering with the 3300 like any non-recorded set would.