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Mitel Forums => Mitel Software Applications => Topic started by: Robsob85 on July 15, 2009, 02:55:20 AM

Title: NuPoint Call flow wont work
Post by: Robsob85 on July 15, 2009, 02:55:20 AM

For some reason i cant set up a call flow on a mail box!  I draw it all out and when i go into the mailbox to record it (pressing *)  i get an message saying 'this mailbox is not configured for call flow'

any ideas guys??

Robson

Title: Re: NuPoint Call flow wont work
Post by: ralph on July 15, 2009, 09:41:57 AM

Not really my area but do you have a greeting recorded in the call box?

Ralph
www.aavoicepro.com/asterisk (http://www.aavoicepro.com/asterisk)

Title: Re: NuPoint Call flow wont work
Post by: Mattmayn on July 16, 2009, 08:46:59 AM

You have to allow Call director on the Line Group that the mailbox uses.

Title: Re: NuPoint Call flow wont work
Post by: Mattmayn on July 16, 2009, 08:57:43 AM

You also need to update the Call director database.

As I say this, what software are you running?

Title: Re: NuPoint Call flow wont work
Post by: v2win on July 16, 2009, 09:47:31 AM

Check option 292 in the FCOS

Title: Re: NuPoint Call flow wont work
Post by: stylie on March 01, 2010, 10:32:12 AM

Have to bump this one. I have created many a call flow. But there is one aspect that has always eluded me. There is a process that runs overnight that enables newly created call flows. So I can create one, it just wont work until I get in the following morning. Does anyone know the command? In putty?

Title: Re: NuPoint Call flow wont work
Post by: Mitel100 on March 01, 2010, 12:24:46 PM

You have to update the Call Director database manually. To do this you will need to do the following:

Login as root
select: S / R / H

This will allow you to continue with your call flow testing and the recording of the messages.

Hope this helps

Title: Re: NuPoint Call flow wont work
Post by: stylie on March 01, 2010, 01:42:48 PM

Worked! Thanks a million!  :D Now I have something to do for the afternoon (rerecord).

We only had the main greeting and it seemed to have wiped out that recording. Not a big deal as we stopped right there.