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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: CitySlacker on August 21, 2013, 02:40:59 AM

Title: ACD incoming call question
Post by: CitySlacker on August 21, 2013, 02:40:59 AM

hopefully an easy one,

When an ACD call comes into a skill group should it ring on all devices or just one, assuming that skill level for all members is set to 5 and all are present?

Thanks for your help,
Andy

Title: Re: ACD incoming call question
Post by: johnp on August 21, 2013, 07:36:55 AM

Just one, would be the least worked.

Title: Re: ACD incoming call question
Post by: LoopyLou on August 21, 2013, 07:43:57 AM

ACD delivers to the longest idle agent.

Title: Re: ACD incoming call question
Post by: CitySlacker on August 21, 2013, 07:47:21 AM

Great stuff, thanks fellas!  8)