Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: chadharrelson on August 07, 2013, 10:44:11 PM

Title: Installing Softphone for use with Mitel 5000 over VPN
Post by: chadharrelson on August 07, 2013, 10:44:11 PM

If I'm connected to a VPN, do I have to open any ports on my router to be able to use the softphone?  I'm getting a 408 - Request Timed Out error whenever I attempt to connect.

Thanks!

Title: Re: Installing Softphone for use with Mitel 5000 over VPN
Post by: NTEDave on August 08, 2013, 05:52:34 PM

No ports should need to be opened, does the softphone work locally?

Title: Re: Installing Softphone for use with Mitel 5000 over VPN
Post by: markdevoll on August 09, 2013, 02:35:09 PM

i would get it working localy then go to remote. what ip address are you using? the on lan address or the external address. since your doing vpn it sould be the lan address and no nat.

Title: Re: Installing Softphone for use with Mitel 5000 over VPN
Post by: chadharrelson on August 27, 2013, 04:51:29 PM

Sorry for the delayed response after I asked for your help.  I was creating an IP Softphone instead of a SIP phone, which was why it wasn't working.  I'm up and running now, thanks!