Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: Hershel on August 06, 2013, 08:30:51 PM

Title: Changing the Recall Ring Tone
Post by: Hershel on August 06, 2013, 08:30:51 PM

I have a client who is coming off a Comdial system and a feature they really miss is that whenever a parked (or held) call recalled it would do so using a different ring tone making it very easy to know that it was a recalling call and not just a new incoming one.  I know that the display shows that the call that the call is recalling but is there a way to change the recall ring tone?  (faster ring, double ring, anything)

Thanks

Title: Re: Changing the Recall Ring Tone
Post by: dwayneg on August 14, 2013, 02:53:18 PM

If you absolutely have to do this for a limited number of people, create for each a phantom extension for each, build a sys fwd path to that phantom, and set the sys fwd path to kick in for CO Recall call type (be sure it's above other fwd pats, list hunts top down).  Then give user a Secondary Call Key representing that phantom.  Now recalls will appear on that key and user will need to press the key to answer, assuring he knows it's a recall.  Convoluted and time consuming if you need to do it for a lot of folks.