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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: fredted40x on August 05, 2013, 06:10:43 AM

Title: Voicmail not picking up when no answer? Might need something setting up.
Post by: fredted40x on August 05, 2013, 06:10:43 AM

Hi,

Just had a new Mitel system installed.  The company that installed it have now just left us to it by the looks of things so im now having to go through and setup a few things.

I have set up all the the hot desk profiles and mailboxes and they are associated.

The problem is that the voicemail doesnt seem to pickup if nobody answers.

Must be missing something somewhere, any ideas?

Title: Re: Voicmail not picking up when no answer? Might need something setting up.
Post by: acejavelin on August 05, 2013, 08:17:34 AM

You need to build a System Forward Path to Voicemail and assigned it the stations who will use voicemail. Look in Station Related Information for System Forward Path and Right-Click a vacant one (usually #1) and select Change Forward Point, then Voice Mail - Next - Voicemail Extension and save. Then go to your phones and add the System Forward Path you just created.

Title: Re: Voicmail not picking up when no answer? Might need something setting up.
Post by: DND ON on August 05, 2013, 08:30:03 AM

Quote from: fredted40x on August 05, 2013, 06:10:43 AM

Must be missing something somewhere, any ideas?

How about you don't pay the bill until they come back and finish the install?

Title: Re: Voicmail not picking up when no answer? Might need something setting up.
Post by: fredted40x on August 05, 2013, 09:50:53 AM

Thanks acejavelin, but i think this is aleady setup as i remember voicmail (2500) as forward 1 and the phones using that forward path.

Will double check tomorrow.



Think this was their plan all along DND. Saves money but makes life hell sometimes as seems to be only me who looks into the problems and then they all take the credit once ive sorted it.

Title: Re: Voicmail not picking up when no answer? Might need something setting up.
Post by: acejavelin on August 05, 2013, 11:43:14 PM

Quote from: fredted40x on August 05, 2013, 09:50:53 AM

Thanks acejavelin, but i think this is aleady setup as i remember voicmail (2500) as forward 1 and the phones using that forward path.

Will double check tomorrow.

Remember to double click into the path on the extension and make sure the forward conditions are set correctly.

Also remember that calls to a hunt group will not follow a members forward path.

Title: Re: Voicmail not picking up when no answer? Might need something setting up.
Post by: fredted40x on August 07, 2013, 04:27:27 AM

Quote from: acejavelin on August 05, 2013, 11:43:14 PM

Quote from: fredted40x on August 05, 2013, 09:50:53 AM

Thanks acejavelin, but i think this is aleady setup as i remember voicmail (2500) as forward 1 and the phones using that forward path.

Will double check tomorrow.

Remember to double click into the path on the extension and make sure the forward conditions are set correctly.

Also remember that calls to a hunt group will not follow a members forward path.

Thank You!

The answer was i missed the 'Fwd Call Type - IC Calls'

Is there any way to batch change this?

Thanks

Title: Re: Voicmail not picking up when no answer? Might need something setting up.
Post by: markdevoll on August 09, 2013, 02:38:45 PM

only if you mean 1 set at a time......

Title: Re: Voicmail not picking up when no answer? Might need something setting up.
Post by: DND ON on August 09, 2013, 04:05:30 PM

Yes, you can batch change.

With your stations listed on the right screen, right click and select copy on the original station.

Select the stations you want to copy to, right click and select paste.
Important – clear all options, and only check the options you want to batch change. Hit okay and you’re done.