Mitel Forums - The Unofficial Source
Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: bluewhite4 on August 03, 2013, 09:04:07 PM
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Is it possible to disable or remove select feature codes?
I have one user that keeps searching and finding certain feature codes (Hunt Group Remove/Replace) when I change the code so she won't know it anymore.
She keeps removing herself from the groups she's members of.
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No, you can't disable feature codes. This is a personnel issue, not a technical one.
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No, you can't disable feature codes. This is a personnel issue, not a technical one.
Ok, thanks.
I agree, but its been my experience that companies often try to solve personnel issues with technology.
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We run into this all the time... a local cell phone exchange to here is 355, and remember the Call Forward Always Feature Code??? ;D
Anyway, you really have two options... Either set the system to REQUIRE the Special Key for all features, it's a system flag, or change the troublesome FAC to something different, remember you don't have to leave a Feature Access Code stock it just has to be defined as something. We had a similar issue with the Hunt Group Remove/Replace FAC a while back, changed it to something like 29531 and never had an issue again.
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I'm getting there with the 5000.
What the SPECIAL key? :o
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The one that unlocks the beer cooler. That key is the most special to me!
On the phone, it's the one with an X or infinity symbol. It's used to enter feture codes.
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you have the user warned and then removed from the job....... that is how you fix this
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You can block ALL feature codes, require the SPCL key to enter feature codes, then remove the SPCL key from those user's phones. SPCL key is the circle with an X on Mitel phones, SPCL or infinity on Inter-Tel phones. To remove it just program it as something else useful or UNDEFINED KEY. Be sure to give them hard keys for everything they need, though, because the old standards such as 4 for pickup and 8 for outgoing won't work either, then...
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With or without requiring the SPCL key, you can't prevent an extension from using a feature code (in this case, Hunt Group Remove). Even if you change it thru DB programming, the user can use 307 code to look up the NEW HG remove code. To actually deny this user, you would have to have a custom CTI app made to monitor this extension and have the software perform a Hunt Group Replace every time the user tried to REMOVE themselves from their assigned HGs.