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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Mattmayn on July 30, 2013, 10:15:17 PM

Title: UC 360 dropping calls
Post by: Mattmayn on July 30, 2013, 10:15:17 PM

MCD 6.0 SP1

User reported UC 360 dropped call after some time on a conference call. I have very few details and hope to have more in the morning. They said it was after more than 15 min, but not sure how long the call was before it dropped. I am not using any call duration on this site.

Are there any timers in the SIP profile that may cause this?

I didn't see any logs that would point to any quality issues.

Title: Re: UC 360 dropping calls
Post by: marcolive on July 30, 2013, 10:48:28 PM

Double check that Session Timer is at 0 in SIP Device Capabilities. That the only thing documentation says about timers for UC360.

Title: Re: UC 360 dropping calls
Post by: Mattmayn on July 31, 2013, 07:29:36 AM

Session timer is already at 0. I hope to recreate this problem today, maybe that will help. Of course, it will work just fine while I am on site and screw up again tomorrow morning.

Title: Re: UC 360 dropping calls
Post by: martyn on July 31, 2013, 07:36:35 AM

Is the device configured as a sip endpoint or uc360? Does it have the default sip device capabilities that are created for a 360 at mcd 6?

Title: Re: UC 360 dropping calls
Post by: marcolive on July 31, 2013, 07:38:27 AM

My error. Session Timer should be at 3600! Sorry for that!

I think very firsts versions of UC360 used 0.

Title: Re: UC 360 dropping calls
Post by: Mattmayn on July 31, 2013, 07:39:16 AM

UC Endpoint and no, I created a SIP device capabilities entry using the UC 360 admin guide. What is the preconfigured number I can use? I'll try 3600 and see what happens.

Title: Re: UC 360 dropping calls
Post by: martyn on July 31, 2013, 07:29:18 PM

SIP Device capability 71 is the pre-created one. Like you I followed the guide the first time I did it and then realised that there is a pre-configured one, but they don't tell you that in the config guide  :)

That has the session timer as 0 rather than 3600 in it as well.

Title: Re: UC 360 dropping calls
Post by: Mattmayn on July 31, 2013, 07:41:28 PM

I went ahead and changed the session timer to 3600 and made an hour long call with my cell without incident today.

I thought that the admin guide on MOL said explicitly that 71 was not compatible with the UC360.

Title: Re: UC 360 dropping calls
Post by: irongladiator on September 01, 2015, 05:13:19 PM

Quote from: Mattmayn on July 31, 2013, 07:41:28 PM

I went ahead and changed the session timer to 3600 and made an hour long call with my cell without incident today.

I thought that the admin guide on MOL said explicitly that 71 was not compatible with the UC360.

Mattmayn,
An old post for sure. After your comment, I thought I'd share this. (See Below)

(http://i583.photobucket.com/albums/ss280/2005_KJ_Owner/SIP%20DC%2071.jpg)

This was taken right out of the "Mitel UC360 Admin Guide R2.1 SP1".

 ;)

Thanks,
-Iron