Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: super6 on July 23, 2013, 12:09:05 PM

Title: UCA forwarding Issue
Post by: super6 on July 23, 2013, 12:09:05 PM

I have one users that uses the UCA desktop app and when he is out of the office (from caledar) it puts his phone in DND and the phone gets forwarded to voicemail.  The display only says forward all calls.  That is the way he has his UCA setup.  To go to DND.  When users call him, instead of going to his voicemail announcement the caller is prompted to enter his password.  It's like the call is getting forwarded to 2500 instead of 2501 (which is voicemail) I justcan't find out where to change that in the system.  I looked under the user profiles - Dynamic extension and Assoc Ext but no change.  Can anyone assist with telling me how to change that?  Any help is appreciated.  thanks

Perry

Title: Re: UCA forwarding Issue
Post by: DND ON on July 23, 2013, 01:00:31 PM

Are you sure that 2501 is the Voice Mail application and not Message Notification/Retrieval?

Title: Re: UCA forwarding Issue
Post by: super6 on July 23, 2013, 02:20:05 PM

Yes.  2500 is what we dial from our phones to get into our VM. 

Title: Re: UCA forwarding Issue
Post by: super6 on September 11, 2013, 09:21:48 AM

Anyone have a how the UCA desktop interacts with the 5000??  I still have this issue and have no clue where to start looking.  Any help is appreciated.  Thanks