Mitel Forums - The Unofficial Source
Mitel Forums => Mitel SX200, SX2000, and older SX platforms => Topic started by: jonthanb on July 22, 2013, 02:13:46 PM
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07/18/13 3:38 PM
Hello Everyone
I was just wondering how would I be able to modify the phone extension list when calling into the company's main number?
We access this menu by pressing 8 on the dial pad and then a message comes up and tells us all the staff members names/extensions.
When you call in it says you can dial the extension anytime you want. After it says press 8 for the firm directory or press 9 to dial by name.
After the names are said an automated person speaks saying "You may enter another extension now, for assistance press 0; Or to end this call simply hang up".
The phone extension list sounds like it was being verbally said all together as if it was some kind of greeting message, so I thought it would be in a mailbox.
I've looked everywhere but I cannot find it. I've tried these mailboxes:
Administrator (Ext. 999)
Operator (Ext. 2500#)
General Delivery Mailbox (Ext. 100)
Directory (Ext. 8#)
I've looked in all manuals/documentation and cannot find anything else on this.
Please help THANKS!! :)
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What VM system?
So, someone is actually saying "For Mary press 101, for John press 102, for Joan press 103..."???
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Yes exactly, someone is saying every name/extension. Do you know where I can make the change to make a new recording?
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Assuming this is the embedded VM, check the main greeting, if not there then check mailbox 8... it will either be in that greeting or it will be a tranfer only mailbox to another mailbox, check that greeting.
If it is not the embedded VM in a SX-200ICP, then all bets are off, since you never said what VM system it is.
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You can find Mitel Voice Mail user guides here: mitelforums.com/mitel-user-guides/index.php (http://mitelforums.com/mitel-user-guides/index.php)
You may find what you need there.
Ralph