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Mitel Forums => Mitel SX200, SX2000, and older SX platforms => Topic started by: ewelton on July 18, 2013, 01:25:00 PM

Title: Directory Sync error
Post by: ewelton on July 18, 2013, 01:25:00 PM

When I perform a telephone directory sync using Ops Man I get an error message saying that I need to check the logs.
about 1/3 of my controllers aren't fully syncing. They seem to sync other information that I change but one thing, not sure what that is. 6 out of 19 are not syncing.
I will attach pics of the other 2 but they are 3300's.

I did check the CEID's. They are configured correctly.

I used the command "logs re so newest 10" to get this info. If there is a different log that anyone would like me to check please let me know, this is the only log that I know of.

2013-JUL-18 11:39:17 SOFTWARE    A/Active             -Warning-  xxxxxx_12 #0446
DBNETSX: Primary CEID Index is not programmed.                                 
 applic=DB msg_type=Command view=                   1 action=Modify Ex

2013-JUL-18 11:39:29 SOFTWARE    A/Active             -Warning-  xxxxxx_5  #0120
DBNETSX: Primary CEID Index is not programmed.                                 
 applic=DB msg_type=Command view=                   1 action=Modify Ex

2013-JUL-18 11:39:30 SOFTWARE    A/Active             -Warning-  xxxxxx_18 #0114
DBNETSX: Unable to translate the key data.                                     
 applic=DB msg_type=Command view=                   1 action=Modify Ke 

2013-JUL-18 11:39:31 SOFTWARE    A/Active             -Warning-  xxxxxx_16 #0115
DBNETSX: Primary CEID Index is not programmed.                                 
 applic=DB msg_type=Command view=                   1 action=Modify Ex

Title: Re: Directory Sync error
Post by: lundah on July 18, 2013, 01:41:13 PM

Check Cluster Element Assignment and make sure all of your cluster members exist and are programmed with the same CEID's as in the NE editor in OpsManager, looks like there's either a mismatch or some missing data.

Title: Re: Directory Sync error
Post by: ewelton on July 18, 2013, 03:57:51 PM

Thank you for pointing to check on the CEID's. Ops Man has all the the CEID info correct so I started looking at the individual controllers and that is where the trouble is.
I already had a lot of fixing to do with our system, because of a lack of attention in decades past to now and I guess this just adds to it.