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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: mark79 on June 30, 2009, 02:06:19 AM

Title: Default number of rings
Post by: mark79 on June 30, 2009, 02:06:19 AM

Hi All,

can you change the default number of rings before a phones diverts to either voicemail, other agents in ACD, hunt groups etc...?

thanks

Title: Re: Default number of rings
Post by: ralph on June 30, 2009, 08:14:44 AM

Mark,
Yes you can.
For phones and Hunt groups, it's done in the COS.    It's the Call Forward No Answer Timer.
For Agents, it's also done in the COS of the phone IF the agent is called directly.   Otherwise it's done in the Path assignment form.

Some of this is depends on your exact configuration.   If you are using the call re-routing second alt. then the call rerouting timer in the system options takes over.   

Ralph

Title: Re: Default number of rings
Post by: jeanlejacmar on January 03, 2011, 09:08:45 AM

Quote from: ralph on June 30, 2009, 08:14:44 AM

Mark,
Yes you can.
For phones and Hunt groups, it's done in the COS.    It's the Call Forward No Answer Timer.
For Agents, it's also done in the COS of the phone IF the agent is called directly.   Otherwise it's done in the Path assignment form.

Some of this is depends on your exact configuration.   If you are using the call re-routing second alt. then the call rerouting timer in the system options takes over.   

Ralph

I made a hunt group with three memebers. COS for hunt group states call forward no answer timer  is 5 seconds.
When calling the group number the first station in the groups keeps ringing. The call does not flow to second and 3rd station.
How can this Hunt group made hunting?

Title: Re: Default number of rings
Post by: wiseguy on January 03, 2011, 10:37:26 AM

Hi Jeanlejacmar

Huntgroups do not have this behaviour, other then setting a First alternative to the same Huntgroup. Ringgroups do have this as you want them to work. So use Ringgroup instead of Huntgroup.

Title: Re: Default number of rings
Post by: ralph on January 03, 2011, 11:01:24 AM

In this case you need to (1) be sure the hunt group is set in circular mode  (2) forward the call on no answer to itself.

Ralph

Title: Re: Default number of rings
Post by: jeanlejacmar on January 03, 2011, 11:32:30 AM

Quote from: wiseguy on January 03, 2011, 10:37:26 AM

Hi Jeanlejacmar

Huntgroups do not have this behaviour, other then setting a First alternative to the same Huntgroup. Ringgroups do have this as you want them to work. So use Ringgroup instead of Huntgroup.

My reason for discovering Hunt group capabilities is the limited number of Ring Groups (and Ring Group queueing) in the entire System.