Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: schuitkds on July 16, 2013, 12:33:35 PM

Title: Mitel 5330 IP phone at Remote office on a VPN connection
Post by: schuitkds on July 16, 2013, 12:33:35 PM

Good morning
I am trying to deploy a Mitel 5330 IP phone at a remote office
the phone works when connected at the corporate office
when connected at the remote side  i get a a message TFTP server Unavailable
I can ping the phone system gateway, ICP and TFTP ip address's
from a laptop on the remote side
i can not ping these address with the diagnostics from the IP Phone
what am i missing
connectivity and ping test from the phone work when the unit is connected in the main office but not at the remote office

Title: Re: Mitel 5330 IP phone at Remote office on a VPN connection
Post by: acejavelin on July 16, 2013, 04:59:25 PM

Are you using a static IP address in the phone? It sounds like a Gateway issue...