Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: petr.necas on July 06, 2013, 11:00:20 AM

Title: Displaying calling or called party name for trunk calls
Post by: petr.necas on July 06, 2013, 11:00:20 AM: Our customer would like to see caller's name rather than the phone number for incoming and outgoing calls. They want to add few external numbers into the telephone directory and every time the number that is present in the telephone directory is dialed they want to see the name. Similarly when somebody is calling in that is present in the telephone directory they would like to see the caller's name too.

Any ideas?
Title: Re: Displaying calling or called party name for trunk calls
Post by: sarond on July 06, 2013, 07:33:53 PM: This has been added in MCD6 for outgoing calls.
Quote
Alpha tagging is extended to associate the name string with dialed digits for outgoing calls.
Not sure about incoming, I know in Australia we don't get name on incoming calls provided by the carrier, we use Alpha Tagging and the Telephone Directory in the 3300.
From what I read on forums it sounds like other countries are provided with names as well, could be wrong though.

Anyone feel free to elaborate on their country.
Title: Re: Displaying calling or called party name for trunk calls
Post by: ghost on July 07, 2013, 07:40:16 PM: alpha tagging for incoming calls has been around since release 7

just a note from the help
Quote
Only PSTN calls on the following trunk types are subject to alpha tagging: LS Class, T1/D4, T1 CAS, T1 PRI, T1 QSIG, E1 PRI, E1 R2, E1 QSIG, and E1 BRI.

check out the help on the telephone directory
Title: Re: Displaying calling or called party name for trunk calls
Post by: Dutch on July 08, 2013, 06:49:55 AM: Some extra info.

It's not customary yet, but in the Netherlands to give an example Vodafone supplies the name on calls if both parties utilize a SIP trunk from Vodafone. Depending on how you configure your SIP trunk you can show your personal name/number or a general number/general Company name.
Title: Re: Displaying calling or called party name for trunk calls
Post by: LoopyLou on July 08, 2013, 08:17:38 AM: In North America you as long as the PRI is setup to deliver it and you have the right class of service options then you see the name of the calling party and their number.
Title: Re: Displaying calling or called party name for trunk calls
Post by: petr.necas on July 11, 2013, 04:39:07 PM: Quote
alpha tagging for incoming calls has been around since release 7

If Alpha Tagging was supported in version ICP 7, what is the big deal announcing the Alpha Tagging support in MCD version 6.0?

Has anybody tested if Alpha Tagging works with SIP trunks for outgoing and incoming calls? SIP trunk is not listed:

Quote
Only PSTN calls on the following trunk types are subject to alpha tagging: LS Class, T1/D4, T1 CAS, T1 PRI, T1 QSIG, E1 PRI, E1 R2, E1 QSIG, and E1 BRI.
-- copied from the MCD 6.0 system help
Title: Re: Displaying calling or called party name for trunk calls
Post by: ghost on July 11, 2013, 06:03:12 PM: Quote from: petr.necas on July 11, 2013, 04:39:07 PM

If Alpha Tagging was supported in version ICP 7, what is the big deal announcing the Alpha Tagging support in MCD version 6.0?

ICP 7 had inbound tagging , they added outbound tagging in MCD 6
Title: Re: Displaying calling or called party name for trunk calls
Post by: x-man on July 12, 2013, 07:37:36 AM: Alpha Tagging works on SIP trunks (of course that is only one provider) here; MCD 4.2 incoming (can't test outgoing of course).