Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ecion on June 28, 2013, 08:46:28 AM

Title: acd agent status
Post by: ecion on June 28, 2013, 08:46:28 AM

Hi all, we have an ACD setup on our Mitel 3300. Previously, we didn't use ACD, and were able to use to use the DSS/Busy lamps to see who was available. Now that we have ACD set up, people are able to log out of ACD, and I'm not sure how I can monitor this? Can anyone help?

Title: Re: acd agent status
Post by: LoopyLou on June 28, 2013, 09:18:16 AM

Need a third party app like Prairie Fyre if you want to see what the agents are doing.