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Mitel Forums => Mitel Software Applications => Topic started by: raymk on June 26, 2013, 04:05:40 AM

Title: mitel contact centre manager
Post by: raymk on June 26, 2013, 04:05:40 AM

good morning folks,


some of our softphone users are unable to login in to the contact centre manager via thier client app.



i am new ip telephony and mitel etc.

our set up is basically as follows.

two 3300 controllers.

Sever running contact centre manager.

users connecting to the 3300 via contact centre client.

Attached is screen shot showing the errror our users are recieving,


thanks in advance.

Title: Re: mitel contact centre manager
Post by: boycey9 on June 26, 2013, 06:23:23 AM

Have you confirmed that the four options given are not the issue?

Title: Re: mitel contact centre manager
Post by: LoopyLou on June 26, 2013, 07:51:29 AM

This might be best posted in the applications forum, but were they ever able to login? How does the number of agents logged in compare to your ACD licensing?

Title: Re: mitel contact centre manager
Post by: pkriek on June 26, 2013, 03:03:12 PM

if you click softpone and then configure

is softphone selected instead of fixed phone?

make sure the applicatuin is only started once

Title: Re: mitel contact centre manager
Post by: raymk on July 22, 2013, 03:52:06 AM

Hi Guys,

Apologies for the late reply

Thanks for all your replies.

the issue was resolved by deleting and re-creating the users.

Not exactly the best solution but its fixed.

thanks for you imput.

Title: Re: mitel contact centre manager
Post by: ralph on July 22, 2013, 02:16:42 PM

I've seen with the UCA app.  It's a known issue.

Ralph