Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: markdevoll on June 25, 2013, 07:11:35 PM

Title: nupoint changing 1 option in auto att changes the settings in another option
Post by: markdevoll on June 25, 2013, 07:11:35 PM

i have an auto atttended for a mitel 5000 on nupoint vm. option 4, 1 when i chage the ext and the name that it transfers to it changed the ext and name on opt 6. has anyone seen that before? i removed the opt 4, 1 and put it back in and that fixed it.

Title: Re: nupoint changing 1 option in auto att changes the settings in another option
Post by: acejavelin on June 26, 2013, 05:15:14 PM

Is this a Call Director application? Sometimes you create an action and it "links" them together, try deleting both and entering them as separate actions.

Title: Re: nupoint changing 1 option in auto att changes the settings in another option
Post by: markdevoll on June 27, 2013, 07:29:19 PM

i did that and it fixed it. why did it do this?

Title: Re: nupoint changing 1 option in auto att changes the settings in another option
Post by: acejavelin on June 28, 2013, 12:40:13 AM

I don't know actually, but I have seen older Nupoint servers do this with Call Director apps where multiple options point to the same destination action, change one and they both (or multiple ones) change the same... delete them all and add them back and all is well. Newer Nupoint might do it as well, but I had learned this in the past and try to avoid the situation now.