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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ccitechpatrick on June 24, 2013, 02:04:14 PM

Title: Message waiting key
Post by: ccitechpatrick on June 24, 2013, 02:04:14 PM

customer has two phones that have a message waiting key on them for another extension. when there is a message left there they lift the handset and press the key to log into the other mailbox. since I have upgraded them to MCD 6 this no longer works. If they press the button with the phone on hook, it works, then they can lift the handset. if they lift the handset first, then press the key, they get a busy tone and "NOT ALLOWED" is displayed. Is this something in COS? what am I missing?

Title: Re: Message waiting key
Post by: ralph on June 24, 2013, 04:45:51 PM

There's a known issue with the envelope button.
Are you sure that's not the button they're pushing?

Ralph

Title: Re: Message waiting key
Post by: ccitechpatrick on June 24, 2013, 06:06:41 PM

Found the answer somewhere else. It is a bug in 6.0 PR1. Fixed in SP1. Workaround is to go to call coverage services form and enter the VM pilot in the Voicemail tab.