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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: unclejemima on June 24, 2013, 12:23:30 PM

Title: Auto-Answer from outside call...
Post by: unclejemima on June 24, 2013, 12:23:30 PM
We've been able to set the phones up so we can auto answer from inside calls....but not for outside calls.

Is there any way to setup a phone to allow auto answer from outside calls?  We were able to do this on our panasonic system from what I remember.

Let me know,
Title: Re: Auto-Answer from outside call...
Post by: NTEDave on June 24, 2013, 01:49:05 PM
So the call bursts straight through the speaker of the phone?

Or do you mean if your phone is ringing with an external call picking the phone up answers? (Rather than picking the phone up and pressing the call button)
Title: Re: Auto-Answer from outside call...
Post by: unclejemima on June 24, 2013, 04:41:44 PM
so the call burst straight to through the speakers of the phone without having to physically pick it up.  We were able to set this up for internal calls, but not external.

looking forward to your reply,
Title: Re: Auto-Answer from outside call...
Post by: NTEDave on June 24, 2013, 04:49:57 PM
Fairly sure the only way to achieve this is if you have phones in an ACD hunt group and they have headsets.
Title: Re: Auto-Answer from outside call...
Post by: DND ON on June 24, 2013, 07:02:47 PM
Fairly sure the only way to achieve this is if you have phones in an ACD hunt group and they have headsets.

Correct. Why would anyone want calls to go directly to speaker anyway?

I can hear the conversation now, "Sorry about chewing/burping/farting [insert your own annoying noise ] in your ear."