Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: super6 on June 24, 2013, 11:00:23 AM

Title: New Extension Assistance
Post by: super6 on June 24, 2013, 11:00:23 AM

Good Morning All,

I have a Mitel 5000 that I take care of and all my training has been on the job the past few years.  We are now getting into some different things that I am not totally aware of and thought you all could assist.  We have 3 digit dialing and we need to setup an extension for all of our users to call our help desk.  I have chosen the extension and what I was going to do is just forward that ext to a hunt group that has our support Q members. At this point I am not getting what I want. I need to have that number forward directly to the hunt group instead of waiting a few rings.  Any assistance would be appreciated.  Thanks

Perry

Title: Re: New Extension Assistance
Post by: super6 on June 24, 2013, 11:38:35 AM

Disregard please.  I found the flag that I needed to set to make this happen.  Thanks

Title: Re: New Extension Assistance
Post by: NTEDave on June 24, 2013, 01:47:04 PM

Or you could just dial the hunt group number direct?

Title: Re: New Extension Assistance
Post by: super6 on June 24, 2013, 02:31:30 PM

Thanks Dave!   Might be a better solution if they don't mind 4 digits.  Currently we dial 3.

Title: Re: New Extension Assistance
Post by: NTEDave on June 24, 2013, 04:54:13 PM

Change the hunt group number to three digits  :)