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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: KHawkes on June 19, 2013, 09:58:14 PM

Title: Call Rerouting on Multiline Sets
Post by: KHawkes on June 19, 2013, 09:58:14 PM

I have 2 trunk #'s linked to the same multiline set that I need to reroute; one to an ACD path after no answer, and the other to a specific voicemail after no answer.

What is the correct way to accomplish this?

Title: Re: Call Rerouting on Multiline Sets
Post by: ralph on June 20, 2013, 08:28:52 AM

Create 2 unique hunt groups.
Put the phone in both groups.
Via trunk attributes route the first trunk to the first hunt group and the second trunk to the second hunt group.
Now reroute the hunt group to where you want it to go.

Ralph