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Mitel Forums => Mitel Software Applications => Topic started by: aitkendrum on June 14, 2013, 06:42:22 AM

Title: UCA 5 Accounts keep deactivating
Post by: aitkendrum on June 14, 2013, 06:42:22 AM

Hi, we have a Mitel 3300 Mxe with UCA 5 running on a linux box. Every day every UCA account appears as not active and we have to re-activate them. Why is it doing this and how do we stop it doing this? TIA!

Title: Re: UCA 5 Accounts keep deactivating
Post by: marcolive on June 14, 2013, 08:49:25 PM

It may be a licensing problem :
- Does your server has Internet access (to sync licenses with AMC)?
- Double check your DNS settings
- Do you think you have over-provisioned UCA features?
- Call your reseller. There could be something wrong at AMC
- As a last resort solution, they could ask a "clear hardware id" at AMC and register again your server

Title: Re: UCA 5 Accounts keep deactivating
Post by: RossBC on June 21, 2013, 11:33:39 PM

this is expected behaviour if you are running your UCA in a virtual environment and you have not purchased the virtual license. This was happening on one of our sites. it was virtual before virtual was sanctioned. I upgraded it and didn't think to check for the license as it has virtual before. Had to reactivate every day. First thing tech support asked.

Title: Re: UCA 5 Accounts keep deactivating
Post by: aitkendrum on July 01, 2013, 04:59:55 AM

Hi MarcOlive, yes it was all to do with syncing with AMC. As soon as we got this working properly the accounts stay activated. Many Thanks!