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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: Crowtalks on June 01, 2013, 09:22:34 PM

Title: Toggle name and number display on 8568 phones
Post by: Crowtalks on June 01, 2013, 09:22:34 PM

A local TV station is running a phone bank during their annual fund drive. The calls that come in display name & number but as soon as the phone is answered, the number goes away but the name remains. Of course their is call logging but they are requesting that the number remain and the name disappear when they answer the call. How can I swap the order of the CID display?

Thanks, Jim

Title: Re: Toggle name and number display on 8568 phones
Post by: bhackbarth on June 02, 2013, 12:32:06 AM

I believe feature code 379 toggles between name and number while on a CO call. That's your first option.

To display it automatically during a call you could go to System Flags and set "Display Caller ID Name and Number" to Yes, and then the caller ID will replace the call duration counter during the call.  That's your other option.

Title: Re: Toggle name and number display on 8568 phones
Post by: Crowtalks on June 02, 2013, 02:03:32 PM

Thanks, I'll try these...

Jim