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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: evan631 on May 30, 2013, 04:38:33 PM

Title: Urgent issue...swap 5224 with 5330
Post by: evan631 on May 30, 2013, 04:38:33 PM

I have an urgent issue right now, one of our receptionists phones died.  Its asking to configure phone, and it will not register. 

She had a 5224, and I want to swap it with a 5330.  When I do a MAC for that particular phone to reflect the new model under Physical device, I receive an error.  "Must deassign devices in second circuit first (347)".

I assume this has to do with the trunk being directed to her extension 6299. 

How can I change this quickly to get her a phone on her desk.

Thanks for the help!

-Evan

Title: Re: Urgent issue...swap 5224 with 5330
Post by: bluewhite4 on May 30, 2013, 04:45:17 PM

My thinking would be that she has a PKM programmed against the 5224, and depending on your software load, you may not support a PKM on a 5330.

Title: RESOVLED....Re: Urgent issue...swap 5224 with 5330
Post by: evan631 on May 31, 2013, 09:17:32 AM

Just to follow up the issue has been resolved.

It turns out the extension was on a second key on the phone setup.  I had to remove that first, then i was able to do the Move Add Change.

Had to get Mitel involved because of the error message, made it sound a hell of a lot more serious.  "Deassign device from second circuit first" .  To me that sounded like the device was associated to a circuit. 

Oh well.