Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Moneer81 on April 23, 2013, 04:42:33 PM

Title: Changing Hold Time (Callback)
Post by: Moneer81 on April 23, 2013, 04:42:33 PM

Hello,

I am kinda new to administering our Mitel 3300 so bear with me :)

Users are complaining that if they put the caller on hold for more than 1 minutes, they get a callback. How can you disable that feature or change the timer (please provide a detailed description of where that settings is)

Thanks!

Title: Re: Changing Hold Time (Callback)
Post by: x-man on April 24, 2013, 03:40:14 AM

Class of service options for the phones. Call hold timer. Blank (not 0 but nothing in the box) turns it off, no recall ever. otherwise put a time in, say 180 for three minutes. Max is 600 seconds (10 minutes).