Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: x-man on April 23, 2013, 01:19:31 PM

Title: Mitel Dect Headset
Post by: x-man on April 23, 2013, 01:19:31 PM

Asking here for completeness, Mitel DECT headset connected to a 5340 works fine (up to a point) can have conversations etc. Just that you can't answer or clear down a call using the hookswitch on the headset (it doesn't answer if you pick it out of the cradle either (if its in). You can answer and use it by pressing the prime line and the cancel key.

Tested for internal calls only at present.

Anybody have any idea?

Title: Re: Mitel Dect Headset
Post by: ralph on April 23, 2013, 01:50:32 PM

Check the phone to be sure you don't have the "headset" feature activated.
Do a locate features on the extension from maintenance commands.  If it's on, turn it off.

Ralph 

Title: Re: Mitel Dect Headset
Post by: x-man on April 23, 2013, 02:59:37 PM

Ralph... 8) that'll be it I bet. feature is on (phone replaced a 5324 with headset feature and it hasn't been turned off before they disconnected it and I didn't check...)

I'll get them to turn it off tomorrow as I can't see any way of doing it remotely.

many thanks

Tony

Title: Re: Mitel Dect Headset
Post by: ralph on April 23, 2013, 03:02:38 PM

Add a headset button to the phone and ask the user to turn it off.  Trip saved.   8)

Ralph

Title: Re: Mitel Dect Headset
Post by: x-man on April 23, 2013, 03:18:25 PM

added the button remotely, will get them to press it tomorrow... 8)

Title: Re: Mitel Dect Headset
Post by: x-man on April 24, 2013, 03:58:32 AM

That was it. WAD now.