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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Stevechurcher on April 16, 2013, 08:14:29 AM

Title: VM Port going DND ?
Post by: Stevechurcher on April 16, 2013, 08:14:29 AM

Hi.

I have a situation where we have a VM Port being used for a RAD greeting (which has a directory number of 739), but this keeps going in to DND mode? Does anyone know how and why this could happen!

Basically if I ring 739 directly I get a NO DISTB message. Running a maintenance command "LOCATE FEATURE EXTENSION 739" it shows:

Extension : 739                                                                 
Active Features :                                                               
Do Not Disturb                                                                 
Service Level: Full 

If I go to Users & Devices > Advanced Configuration > DND then I can set the DND to off, however I have done this already today and it has gone back on and I have no clue as to why!

This is the only one we have setup that is doing this!

Any advice would be appreciated!

Kind regards,

Steve

Title: Re: VM Port going DND ?
Post by: acejavelin on April 16, 2013, 09:35:04 AM

Is there a recording setup on that RAD, if you call it does it answer and play a message?

Also, in it's COS make sure you have DND set to NO.

Title: Re: VM Port going DND ?
Post by: Stevechurcher on April 16, 2013, 10:00:08 AM

Thanks for your response, very helpful..

If I take the extension out of DND usng the web interface then I can ring that extension and hear the greeting.. however it doesn't seem to take too long before it goes back to being DND.

The COS could be an option - where can I find out what COS is in use for a RAD, I cannot seem to find the setting?

Many thanks
Steve

Title: Re: VM Port going DND ?
Post by: Stevechurcher on April 16, 2013, 10:22:40 AM

I have jusy found the setting for COS (Users & Devices > Advanced Configuration > Station Attributes) and noted that this particular extension was in a different COS that the existings ones.. I have now changed this so hopefully that will resovle this

Many thanks for your prompt assistance to this issue

kind regards
Steve

Title: Re: VM Port going DND ?
Post by: ralph on April 16, 2013, 10:37:23 AM

Also,
In the COS of the RAD, if the length of your message is longer than the message length timer then the system thinks there is a problem with the RAD and put it in DND.

Ralph