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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: ralph on April 16, 2013, 07:32:32 AM

Title: Incoming Call Routing Based on Caller ID? (Mitel 5000)
Post by: ralph on April 16, 2013, 07:32:32 AM

Is it possible to route calls to different destinations based on the caller ID of the call?

Ralph

Title: Re: Incoming Call Routing Based on Caller ID? (Mitel 5000)
Post by: sarond on April 16, 2013, 07:43:51 AM

Yes, if you use Call Routing Tables.

Create a CRT that is based on Outside Party Number.
You then add your Caller ID and destination.
Make sure the last entry is a + (Catch all wildcard) and the destination of another CRT that would normally route calls based on number dialed i.e. DDI.
You may also need to add "E" as an entry for calls that don't display CLI.

Title: Re: Incoming Call Routing Based on Caller ID? (Mitel 5000)
Post by: DND ON on April 16, 2013, 09:47:28 AM

http://mitelforums.com/forum/index.php/topic,3645.0.html