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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: Hershel on April 11, 2013, 11:51:15 AM

Title: One touch call forwarding button
Post by: Hershel on April 11, 2013, 11:51:15 AM

I have a user who has recently upgraded from a legacy Norstar system.  In the past he always had a one touch key programmed that would automatically foward calls to his cell #.  Typically we us DEE or the user portal to provide this time of access but he really wants a one touch call forwarding button.

What I was thinking it program a station speed dial 355 9  (cell #) # and assign it to a button, this would turn call forwarding on.
I then believe we would need a second button programmed to turn call forwarding off. 

Is this correct or am I missing something?


 

Title: Re: One touch call forwarding button
Post by: NTEDave on April 11, 2013, 06:04:18 PM

Surely this is perfect as you say for DEE, give him a DEE toggle button and that's it sorted?

Just tried the station speed dial option, you would need a second button with 355# programmed under it.

Title: Re: One touch call forwarding button
Post by: eresleff on April 18, 2013, 04:30:59 PM

NTEDave... I'm a new Admin on the Mitel 5000. Do I presume correctly that 355 x# toggles Call Forwarding "on"... and 355 # toggles Call Forwarding "off"?

Note: "x" being any digit/extension

Instructions I have aren't very clear. I found that I am responsible for this PBX System and I'm being asked to turn call forwarding to external cell phone number "off"...

Any info would be appreciated.

Thanks,
Ed

Title: Re: One touch call forwarding button
Post by: DND ON on April 20, 2013, 08:31:33 PM

What do you mean by turning it off?

If you want to prevent the user from forwarding their calls off, there is a station flag for PSTN transfers.